TERMS AND CONDITIONS
Thanks for shopping at our website (www.kaoaph.com).
We have partnered with one of the best and secure gateways for your convenience. You can choose to pay through all Major Indian Debit cards, Credit cards & Net banking. It is safe, fast, and easy.
You can also pay through your e-wallet.
At the moment we are not accepting any International Cards for payment.
DUTIES AND TAXES:
GST, duties, and taxes will be applicable as per your country's regulations and will be borne by the customer. In some cases, you may be required to pay the additional customs/RAS/VAT/ duty value to the courier company in order to receive your order.
For orders shipped within India, prices are inclusive of GST wherever applicable.
Orders are usually processed and shipped within 24-72 hours. However, for the “Make to Order”, we will confirm the delivery time, usually, we need 10-15 days.
We aim to get your goods to you as soon as we can, however, in some unforeseen circumstances it may take a bit longer. In this case, we’ll notify you of this delay immediately.
If you’d like to request a specific delivery time, please email us at firstname.lastname@example.org or call us at +91 8668812120.
Once an order is shipped, we will unfortunately not be able to make any changes to your order or delivery time.
We have the best logistics service providers in place to ensure that your orders reach you safely and well in time.
TRACKING YOUR SHIPMENT:
You will be provided with a tracking number at the time of order confirmation. Please use this number to track your shipment.
We do not offer a return policy of any of our items, once it is ordered, shipped and delivered.
However, in case of any manufacturing defect, items that are damaged by the shipping carrier or items received are of a different model, version, or size, we will replace the original items ordered by you.
You have 7 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging and original tags.
Your item needs to have a receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
To process a return/exchange,
Make sure that all items that are to be returned or exchanged must be unworn and in their original condition with all original tags and packaging intact. Any items that were damaged during transit must also bear the tag for us to process the return. Items that are damaged or altered once the tags are removed, may not be accepted and will be sent back to the customer.
Email us at email@example.com or call us at +91 8668812120 to let us know the package is ready.
Subsequent to this, your package will be picked up by our courier partner at no extra cost to you within 3-5 business days.
You can claim to credit the amount to your KAOAPH Account and use it whenever you like.
Upon receipt of the article at the warehouse, it is inspected, and accordingly, a return/exchange transaction is initiated. If the item is found damaged or altered, it is returned to the customer.
Please allow for two weeks from the time that you send the parcel, for us to process your refund.
If you have any questions on how to return your item to us, contact us.
Email Id: firstname.lastname@example.org
Contact Number: +91 8668812120
Postal Address: A 1, The Terraces, Golden Street, Sai Chowk, Balewadi, Pune-411045 (Maharashtra) India